A great one size fits all exercise

I am often asked for a quick exercise that demonstrates interpersonal skills, communication styles, team work, negotiation, creativity, problem solving, priorities ... the list seems endless, yet most times I find myself recommending The Last Cab, which is also one of the most visited pages on my web site.

What I like most about it is that it usually an exercise that everyone can visualize. Most of us have had an experience of wanting a cab and none being about. I usually start the exercise by asking people to list the times that they have really felt that they needed a cab. Brainstorming this list caters to those in the group who may have difficulty coming up with a reason during the negotiation. As others recall their experience the less reflective will also be prompted.

Of course there are places where a fight for a cab is not the norm. In one regional center, I was told that there is only one cab serving the town, and bookings are made up to a week in advance. The cab driver knows everyone and most of their business too. But a combine harvester - that is a different matter. Apparently the farmers have a whole lot of reasons for wanting the hirable harvester first or last. That negotiation was very real to everyone in that group, including the people from town.

This highlights something important about using exercises. The experience that is created must be relevant to the people in the group.

Does this fit your experience? Add your comments below.